Frequently asked questions

We hire to licensed private-hire drivers who hold a current PCO licence and badge. You must be over 21 and hold a full DVLA photocard driving licence. To drive on our fleet insurance you must also meet the insurer’s conditions (see below).

Service, roadside assistance, road tax, MOT, PHV licence, tyres and brakes are all included in your weekly hire. For insurance, see “How is the car insured?” below.

Most drivers hire the car insured on our private-hire fleet policy, and the insurance is included in the weekly rent. If you do not meet the conditions for it, or prefer your own cover, you can arrange your own private-hire (PHV) insurance and send us the certificate before the car is released.

You must meet the insurer’s conditions: aged 25 to 65; a private hire (taxi) driver licence held for at least 1 year; a full UK or EU driving licence held for at least 3 years; UK resident for at least 2 years; no more than 6 penalty points in the last 5 years; no driving ban in the last 5 years; and no more than 1 fault claim in the last 2 years. Any unspent criminal convictions must be referred to our insurance broker. If there is a claim, the driver pays the policy’s £1,000 excess. Windscreen claims carry a £115 excess. This is a summary of the main conditions, not the full policy terms, and it is not insurance advice. Ask us for details.

Make sure everyone is safe, then tell us straight away. If you drive on our fleet insurance, any accident, loss or claim must also be reported to the insurer’s claims line within 72 hours (ask us for the number). Under the policy, late reporting results in a £500 all-sections excess. If you drive on your own insurance, follow your own insurer’s rules.

The deposit depends on how the car is insured. If you drive on our fleet insurance, the deposit is £1,000, and it also covers the policy’s £1,000 excess if there is a claim. This £1,000 is the whole deposit, not an extra amount on top of another deposit. If you use your own insurance, the deposit is usually £500 and can vary by car. The deposit is paid alongside your first week’s rent and is returned when the car is handed back in good condition, subject to any charges.

We run quick checks on your application: we confirm your documents, run your DVLA check code and carry out a credit check. Around 90% of applications are approved, so most drivers do not need to worry.

Your first week’s rent and deposit, your PCO licence and badge, your DVLA photocard driving licence, two utility bills or bank statements as proof of address matching your DVLA address, your National Insurance number, and, if you use your own insurance, your private-hire insurance certificate before the car is released.

Yes. Each car has a weekly mileage cap, either 800 or 1000 miles per week depending on the vehicle. If you go over the cap, an excess mileage charge applies.

Send an enquiry through the contact page, or call us. We will run the quick checks and, once you are approved and your insurance is confirmed (our fleet policy or your own certificate), you can collect your car and start driving.